Automated Response System: This tool is designed to automate responses in WhatsApp, allowing businesses to create a set of rules that automatically send replies based on specific user inputs. This can significantly improve responsiveness and customer service by providing immediate answers to common questions or inquiries.
Rule-Based Triggering: The user can add various “rules” that trigger different responses. For example, if a customer sends a message saying “hi,” the auto-reply bot can be programmed with a rule to respond with a predefined greeting or information.
Customizable Replies: Businesses have the flexibility to customize the messages associated with each rule, ensuring that the automated responses are aligned with their communication tone and strategy.
Activation Control: Each rule can be individually activated or deactivated, giving the user complete control over which auto-replies are currently in use. This allows for easy adjustments to be made in real-time, depending on the business’s needs.
Fallback Responses: The presence of a fallback rule suggests that the bot can handle unexpected inputs by providing a default message, ensuring that customers are not left without a response.
Log Monitoring: The tool provides a log section where the user can monitor the bot’s activity, including which rules have been triggered and the responses sent. This is a valuable feature for tracking the bot’s performance and fine-tuning the rules based on customer interactions.
Initiation and Termination of Service: With clear “Start” and “Stop” buttons, the user can easily initiate or terminate the auto-reply service at any time, offering operational flexibility.
